Legal Compliance & Tobacco Age Verification

We are fully committed to complying with all UK laws and regulations relating to the sale of tobacco products. This page explains how we verify customer age, how we handle orders, and the steps we take to ensure responsible retail of cigars and related items.

Age Restriction

Under UK law, it is illegal to sell tobacco products to anyone under the age of 18. By using this website and placing an order, you confirm that you are at least 18 years old and legally permitted to purchase tobacco products in the United Kingdom.

Age Verification at Checkout

To prevent underage sales, we use age verification as part of our checkout and order processing. This may include checks by a secure third-party age verification provider, which compares the details you provide against trusted data sources to confirm your age.

If we are unable to verify your age automatically, we may contact you and request a valid form of photo identification. Acceptable documents include:

• UK or EU driving licence
• Passport
• Proof of Age Standards Scheme (PASS) card

Any ID you provide for verification is handled securely and only used for the purpose of confirming your age.

Age Verification on Delivery

Some orders may also be subject to age verification on delivery. Our delivery partners may ask to see valid photo ID if they are unsure that the recipient is over 18.

If suitable ID cannot be provided, the parcel may be returned to us and the order cancelled in line with our terms and conditions.

Responsible Retail of Tobacco Products

We take our responsibilities as a retailer of tobacco products seriously. We do not market to anyone under the age of 18 and we do not encourage excessive or irresponsible use of tobacco.

All product descriptions and imagery are intended for adult customers only. We comply with applicable UK requirements on tobacco advertising, packaging, and online presentation.

Orders Cancelled Due to Failed Age Verification

If we are unable to verify that a customer is over 18, or if age verification fails at delivery, we may cancel the order. In these cases, a refund will be processed in accordance with our Refund Policy, minus any delivery or verification costs already incurred.

Data Protection & Privacy

Any age verification checks are carried out in line with UK data protection laws and the UK GDPR. We only share the minimum information necessary with our verification partners and delivery companies in order to complete legal checks.

For more details on how we handle and protect your data, please refer to our Privacy Policy.

Questions About Compliance

If you have any questions about our legal compliance, age verification process, or how your data is used, please contact our customer support team at info@the-cigar-shop.

By placing an order on this website, you acknowledge and accept the terms of our Legal Compliance & Tobacco Age Verification policy.